Roto-Rooter has been a leader in the industry since 1935.
Roto-Rooter provides excellent and competitive benefits.
Roto-Rooter offers company matched 401k.
Roto-Rooter, a premier provider of plumbing and drain cleaning services, is looking for top notch employees to join our team. If you see a position that you feel qualified for, please click on the open job posting to submit your resume.
"It's not just a job, but a career in plumbing!"
2nd Shift Commercial Customer Care Representative
Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it’s our future that has us so excited!
We have an excellent opportunity available for an Overnight Commercial Customer Care Representative in our Call Center.
Cultivate and solidify relationships with both internal and external customers by providing exceptional ongoing care
Deliver high quality and efficient service to commercial customers through day-to-day account management
Demonstrated ability to manage multiple and changing priorities along with excellent organizational and documentation skills with attention to accuracy
Maintaining communication with commercial and residential customers and within guidelines of vendor contracts
Managing customer interaction and escalations to appropriate conclusion.
Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles.
Discuss additional services and products we have available.
Prior experience in a call center environment required
High attention detail with the ability to prioritize and multi-task.
Display a drive to learn and understand evolving technologies, services and products
Demonstrated ability to successfully work independently.
Strong Relationship/Team building and people management skills
Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
Excellent customer service skills
Solid computer skills (Microsoft Office)
AS400 knowledge preferred
This is a 2nd shift position. (There is a 30-45 day training period to take place during normal daytime business hours)
In return for your commitment to service excellence, we will provide a competitive compensation package and excellent benefits including medical, dental, paid vacation, & company matched 401k.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.