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2nd Shift Bilingual Customer Service Representative

Customer Service Representative - Bilingual- 2nd Shift

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services.  We are proud of our more than 80-year history, but it’s our future that has us so excited!

We have an excellent opportunity available for a BILINGUAL CUSTOMER SERVICE REPRESENTATIVE in our 24/7 Call Center.  

Responsibilities include:

  • First point of contact with our customers.  
  • Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles. 
  • Enter information obtained on the initial customer contact into our AS400.
  • Schedule service call based on customer’s convenience.
  • Discuss additional services and products we have available.

Requirements include:

  • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
  • Must speak and write both English & Spanish fluently
  • Excellent customer service skills
  • Solid computer skills (Microsoft Word and Excel)
  • AS400 knowledge preferred
  • Call center experience a plus

In return for your commitment to service excellence, we will provide a competitive compensation package and excellent benefits including medical, dental, paid vacation, & company matched 401k.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

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