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2nd Shift Commercial Customer Care Representative

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that homeowners and businesses turn to for select quality services. We are proud of our more than 80-year history, but it’s our future that has us so excited! 

We have an excellent opportunity available for an Overnight Commercial Customer Care Representative in our Call Center. 

Responsibilities include: 

  • Cultivate and solidify relationships with both internal and external customers by providing exceptional ongoing care
  • Deliver high quality and efficient service to commercial customers through day-to-day account management 
  • Demonstrated ability to manage multiple and changing priorities along with excellent organizational and documentation skills with attention to accuracy
  • Maintaining communication with commercial and residential customers and within guidelines of vendor contracts
  • Managing customer interaction and escalations to appropriate conclusion.
  • Obtain key information from the customer while showing empathy, a sense of urgency, and confidence that we will solve their plumbing troubles.
  • Discuss additional services and products we have available.

Requirements include: 

  • Prior experience in a call center environment required
  • High attention detail with the ability to prioritize and multi-task.
  • Display a drive to learn and understand evolving technologies, services and products
  • Demonstrated ability to successfully work independently.
  • Strong Relationship/Team building and people management skills
  • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
  • Excellent customer service skills
  • Solid computer skills (Microsoft Office)
  • AS400 knowledge preferred

This is a 2nd shift position. (There is a 30-45 day training period to take place during normal daytime business hours)

In return for your commitment to service excellence, we will provide a competitive compensation package and excellent benefits including medical, dental, paid vacation, & company matched 401k. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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