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Hiring/Field Training Manager

Roto-Rooter, America’s premier plumbing and drain cleaning company, is the name that home-owners and businesses turn to for select quality services.  We are proud of our 80-year history, but it’s our future that has us so excited!

We are looking for an individual who is able to manage our sales and service team, sell our excavation and industrial services to commercial and residential customers, and oversee production to join our team as our HIRING MANAGER/FIELD TRAINING MANAGER.

Your responsibilities will include:

  • Manage, coach and mentor a team of sales and service professionals to provide quality services to our customers.
  • Recruit sales and service team using active recruiting methods.
  • Ensure monthly manpower goals are met.
  • Increase revenue by developing existing business and cultivating new customers in both residential and commercial markets.
  • Follow up with customers from leads provided by field service technicians.
  • Prevent or handle customer issues.
  • Develop additional business opportunities by selling Roto-Rooter’s preventative maintenance and priority care programs in both residential and commercial markets. 
  • Conduct work-site reviews to ensure safety measures are utilized.
  • Monitor your team’s performance standards weekly and meet with sales and service teams to review and determine areas where additional training is needed.
  • Accompany service technician to customer sites to observe performance and provide coaching and training in various aspects including customer service, sales to include offering additional products and services, building commercial customer base, and safety/OSHA requirements. 
  • Analyze sales metrics to ensure team members are maximizing each opportunity and achieve their individual sales goals.

Requirements include:

  • Experienced Hiring Manager with a track record of recruiting and developing a solid team of sales and service professionals
  • Experienced Operations Manager 
  • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment
  • Solid sales management
  • Excellent customer service experience
  • Service industry experience is strongly desired
  • Excellent oral and written communication skills are essential along with a working knowledge of various software programs

In return for your commitment to service excellence, we provide an excellent base salary and incentives, plus a comprehensive benefits program including medical, dental, tuition reimbursement, company-matched 401k, life insurance, and more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law..

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